FAQ

Here are the answers to some of our most popular questions.

How do I get started?

Simply fill out our contact request form located on the side bar or give us a call at (603) 661-2231.

What services do you offer?

Sitter for your Critter had a wide arrange of services to fit your every need. Everything from Daily Dog Waking to Kitty care. Visit our Services Page to check out all of our awesome options.

What areas do you service?

We are constantly adding new service areas so if you do not see your area contact us to see if we can add it.

We service surrounding towns in New Hampshire and Maine. Some include Portsmouth, Exeter, Stratham, Kittery, Eliot, York, Saco, and many many more!

What pets do you care for?

Our tender love and care is for almost any animal, as long as they do not pose a threat to our pet sitters’ well being.

Do we get to meet with a Pet-sitter before leaving our pets in your care?

Absolutely! One of the most important things to us is to ensure that you and your pets are comfortable with the person you will be sitting for you. Once you will out a reservation, a sitter will contact you in 24-48 hours to set up a time to meet with you and your pets for a free consultation at your home.

How am I billed and when is it due?

Invoices are sent to you via email unless you prefer not to. Balances must be paid in full prior to pet care services. We accept personal checks, Visa, Master Card, American Express, and Discover. If you have a credit card on file, your card will automatically be charged for services on a monthly basis or at the end of an overnight job.

May we contact you while we are away?

Yes! Our pet sitters will always be on call whenever you feel the need to check on your home or your critters. We use email, text and the good old fashioned phone call.

Is there a fee for last minute scheduling?

No fee for a last minute schedule change or addition. We understand last minute trips and emergencies come without your control and we try to be as flexible as possible. That is why you are assigned two pet sitters!

What do you do in case of an emergency?

During our initial consultation, we will discuss the preferences you have for your home and pets. If an emergency occurs with your pet we would like for you to instruct us on how to handle the situation before making a trip to the vet. We have a veterinary release for that you must fill out prior to us providing care that spells it all out including payment options and detailed instructions.

Are you bonded and insured?

Yes, we are LICENSED, BONDED, and INSURED. We are also members of the National Association of Professional Pet Sitters (NAPPS), Pet Sitters International (PSI), and American Pet Cross. You will proof of insurance and references with you welcome packet.

Are there cancellation fees?

Sitter for your Critter carefully schedules our time to service you and our other clients. Our sitters block out the appropriate time in their busy schedules to accommodate each client 150%.  We require a 48 hour notice prior to the first day scheduled. If a notice is not made to Sitter for your Critter by the appropriate time a $20 cancellation fee will be billed to you.